Cafe Reze order desk

Your Order
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Build your meal, check the total, and send it to the kitchen when you are ready.

Cafe Reze
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Our team can help finish the order at the counter or by table service.

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Delivery & Pickup Policy

Effective Date: 10 August 2026

This Delivery & Pickup Policy explains how Cafe Reze handles order fulfillment, delivery coverage, pickup timelines, and customer responsibilities for orders placed through our website.

1. Service Types

  • Delivery: Order is delivered to the address you provide at checkout.
  • Pickup: Order is prepared for collection at Cafe Reze.
  • Dine-in: Where available, ordering may be offered for in-store service.

2. Delivery Coverage

  • Delivery is available only within our active delivery areas.
  • Some locations may be temporarily unavailable due to traffic, weather, or rider safety considerations.
  • We may decline orders outside our delivery range.

3. Minimum Order and Fees

  • Delivery and/or pickup minimum order values may apply and are shown at checkout.
  • Delivery fees, where applicable, are displayed before order confirmation.
  • Promotions and discounts may change final totals and eligibility for minimum thresholds.

4. Order Confirmation and Preparation

  • Your order is confirmed when you receive on-screen confirmation and/or a notification by email, SMS, or phone.
  • Preparation starts after confirmation and may vary based on kitchen load and item availability.
  • If an item becomes unavailable, we may contact you to offer a substitute or adjustment.

5. Estimated Times

  • Any delivery or pickup time shown is an estimate, not a guaranteed time.
  • Delays may occur due to weather, traffic, peak demand, road conditions, or operational constraints.
  • We always aim to deliver or prepare your order as close as possible to your selected time.

6. Delivery Process and Handover

  • Deliveries are made to the main entrance or agreed drop-off point at the address provided.
  • Please ensure your phone is reachable and delivery instructions are accurate.
  • If we cannot complete delivery because the address is incorrect, inaccessible, or unattended, the order may be marked completed without refund.

7. Pickup Process

  • Pickup orders should be collected at the scheduled time shown in your confirmation.
  • Please present your order confirmation details when collecting.
  • If significantly delayed in collecting, food quality may be affected and reheating may be required.

8. Contactless Delivery (Where Available)

  • You may request contactless delivery in order notes where this option is supported.
  • Once delivered to the agreed location, responsibility for the order transfers to you.

9. Customer Responsibilities

  • Provide accurate name, phone number, and delivery/pickup details.
  • Be available to receive calls/messages related to your order.
  • Review your order before confirming payment and submission.

10. Failed Delivery or Non-Collection

  • Orders that cannot be delivered due to customer unavailability or incorrect information may not be refundable.
  • Uncollected pickup orders may be disposed of after a reasonable holding period for food safety reasons.

11. Changes and Cancellations

  • Once confirmed, orders may not be editable in all cases.
  • For urgent correction requests, contact us immediately and we will try to help before preparation/dispatch.
  • Cancellation and refund handling is governed by our Refund & Cancellation Policy.

12. Safety and Force Majeure

  • We may pause delivery in unsafe conditions, including severe weather or civil disruption.
  • We are not liable for delays or non-performance caused by events beyond reasonable control.

13. Contact Us

For help with delivery or pickup orders, contact Cafe Reze directly:

Phone: +256 701 578764

Alternative: +256 772 151074

Email: rezecafe@gmail.com

Address: Buganda Road, Opposite Mukwano Courts, Kampala, Uganda